A Brand of Matrix BD Technologies

Terms & Conditions

Subscriber has to provide necessary documents and information to establish subscriber’s identification, legal status and business capacity. MXBD shall have the right to examine the same.
MXBD shall have the right to temporarily disconnect, suspend or terminate the services for giving any false information by the subscriber in any document or otherwise including on the subscription form. If there is any change in the information given earlier, Subscriber shall notify MXBD of such change, failure of which shall entitle MXBD to suspend or terminate the services and its sole discretion.
Both parties undertake that any information received by one party marked as confidential shall be kept as confidential by the other party. Such information can be revealed if it is found that it was already in the public domain or it was already available to the receiving party without violating this agreement or if it is required by law.
MXBD has the exclusive right and jurisdiction of the title and ownership of the connection and equipment (ONU & Wifi Router or any other) provided by Carnival.
MXBD shall provide the services to the subscriber within the agreed timeline. However, in case of any delay, MXBD will notify the subscriber as soon as it is reasonably practicable.
MXBD shall not be liable for disruption and discontinuation of its service due to any disturbance, congestion, severance in the other networks reasons beyond its control.
MXBD may temporarily suspend the services wholly or in parts for repair, maintenance, upgrading or circumstances beyond MXBD control. However, MXBD will notify the subscriber as soon as it is reasonably practicable.
MXBD has the right to suspend or terminate the connection without further notice in case the subscriber uses the device/ terminal/ IP on any resources provided by MXBD beyond the allocated number of connections or bandwidth capacity.
The connection will be automatically disconnected from MXBD if the subscriber has exceeded the monthly data volume limit.
MXBD should have exclusive right to change/ increase/ reduce the traffic charges, validity period, package plans and any other agreed terms etc. at any time subject to official notification of such changes. No notification will be required if such changes take place due to any regulatory or government imposition.
MXBD may keep the subscriber updated about any new information about the MXBD services, if needed. MXBD reserves the right to communicate any of its offer and services related communication and/or message to the subscriber at any time and in any manner to keep the subscriber updated from time to time. MXBD reserves the right to use the name of the subscriber in its material for promotion or business purposes.
MXBD shall endeavor to provide the best possible service to its subscribers. However, the quality, reliability and the availability of service may depend on various factors. In case of failure to achieve desired quality, reliability and the availability of service due to any of the above factors, MXBD shall not be held liable.
The subscriber undertakes not to use MXBD services to commit any unlawful act which might endanger national, social or economic interest or damage MXBD reputation to other subscribers. Under such circumstances, MXBD shall have the exclusive right to discontinue the services of the subscriber and take appropriate legal measures. Subscriber shall indemnify MXBD if it suffers any losses, damages or has to pay any penalty due to unlawful usage of the subscriber.
Notwithstanding anything contained in this agreement, any other information through MXBD brochure, notification, published and/ or shall be broadcasted by MXBD regarding its services, service price, billing policy, credit policy etc. shall also be binding to this agreement.
Use of MXBD services is subject to its more current applicable usage policies.
Subscriber shall pay agreed charges to MXBD in its prescribed bill format strictly within the due date. MXBD has the right to suspend or terminate the connection to the subscriber if the bill is not paid in full within the due date.
Subscribers shall have to pay “Shifting Charge” for shifting the connection.
Subscriber shall be entitled to reconnect his/her connection by making payment of his/her outstanding in full if the connection of the subscriber has been suspended, temporarily or permanently disconnected due to payment default. If the connection has been permanently disconnected by the MXBD for such circumstances, along with the full payment of the outstanding bill, the subscriber shall also be liable to pay the reconnection fee if applicable.
MXBD will retain the ownership of all optical network equipment provided to the subscriber. In case of termination or temporary stop of services, subscribers shall handover the equipment to MXBD without any delay. For any damages to the equipment, the subscriber shall compensate the value of the damaged equipment.
MXBD has no control over the accuracy or appropriateness of any information on the internet and the subscriber is solely responsible for the internet usage.
The subscriber undertakes to safeguard the equipment provided by MXBD from potential damage (i.e. misusage, negligence, fire, lightning, natural disaster, theft, sabotage, come in contact with water, drop from height). MXBD shall have the right to ask for damages from the subscriber.
MXBD shall not be liable for any health hazard or problems otherwise caused by the use or abuse of the services and the equipment.
Subscriber shall solely be responsible for his/her own and his/her subscriber’s illegal data or voice transfer or traffic or bulk e-mail spamming or any other illegal operation. The sending of bulk e-mail spamming is strictly forbidden and the subscriber account will be immediately terminated. Subscriber shall indemnify MXBD if it suffers any losses, damages or has to pay any penalty due to unlawful usage of the subscriber.
Subscriber shall install proper electric connection, power grounding UPS, stabilizer etc. in his/her premises and on his/her accord. Subscriber shall not relocate or move any equipment provided by MXBD without the permission of MXBD.
MXBD shall not install any product/ services, without authentic document from the signatory of this document and authorized representative of MXBD and also clearance from the revenue assurance department of the MXBD.
Without customers written request/ consent for any upgrade / downgrade of the bandwidth or any other changes will not be executed. For increasing/ decreasing bandwidth, temporarily/ permanently disconnection needed one month prior written notice.
The subscriber shall file its complaint about the services of MXBD to the subscriber customer care.
The subscriber is not authorized to resell MXBD Internet or any other embedded or value added services without written permission and will be liable for legal action to be taken if the subscriber is found in doing so.
Veterans of Bangladesh Armed Forces will be able to enjoy 25% less payment on their monthly charges as a tribute from MXBD on the Golden Jubilee of Bangladesh’s independence for their lifelong service in uniform rendered to the nation! To avail this offer, veterans need to submit their valid TS number at the time of registration or online purchase. Our service delivery team will collect the photocopy of veterans’ ID with TS numbers during connecting their homes with MXBD Internet service. Photocopy of the veteran’s ID card is an essential document to activate the especially offered privilege. Veterans can also refer the same to their tenants where a recommendation letter duly signed by the veterans and photocopy of veteran ID will also be considered as an essential document. MXBD exclusively preserves the right to withdraw any offer at any time.
Responsibilities of MXBD are explicitly stated in this agreement as above and MXBD takes no other responsibilities beside those in this agreement.
Notwithstanding anything to the contrary contained herein, MXBD shall not be liable for any reason or any representation, implied warranty or condition or other term, at lawful or under the terms of this agreement for any losses, whether loss/ profit, actual or consequential or otherwise and whether occasioned by the MXBD or its employees or agents or otherwise relating to the sale of the products and/or provision of services to the subscriber.
MXBD reserves the right to change the above terms and conditions.

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